Privacy Policy

1. Introduction

Skyie Global Financial Advisors Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or use our services
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Complete tax returns or financial assessments
• Participate in surveys or promotions

This information may include your name, email address, phone number, postal address, National Insurance number, UTR, financial information, tax records, and other relevant details necessary to provide our services.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referral sources and clickstream data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our tax and financial advisory services
• Processing your tax returns and financial assessments
• Communicating with you about our services, updates, and offers
• Responding to your inquiries and providing customer support
• Improving our website and services based on usage patterns
• Complying with legal obligations and regulatory requirements
• Detecting and preventing fraud or unauthorized activities
• Sending you marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Contractual necessity: To fulfill our contractual obligations to provide tax and financial services
• Legal obligation: To comply with HMRC requirements and other legal obligations
• Legitimate interests: To improve our services and communicate with you about relevant offerings
• Consent: For marketing communications and optional data processing activities

5. Information Sharing and Disclosure

We may share your information with:

• HMRC and tax authorities: As required to process your tax returns and comply with legal obligations
• Service providers: Third-party vendors who assist us in operating our website and providing services (e.g., cloud storage, email services)
• Professional advisors: Lawyers, accountants, and consultants as necessary
• Legal authorities: When required by law or to protect our legal rights

We do not sell or rent your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under GDPR

If you are a resident of the UK or European Economic Area (EEA), you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data under certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to our processing of your data for certain purposes
• Right to withdraw consent: Withdraw your consent at any time where we rely on consent

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For more information about our data retention practices, please see our Data Retention Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of the UK or EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.